Yorleny's Cleaning Service, LLC
These Terms and Conditions govern cleaning services provided by Yorleny's Cleaning Service, LLC ("YCS," "we," "us," or "our"), as well as use of our website and online booking. Please read them carefully before booking or using YCS services.
YCS services may be booked online, by telephone, by text message, or through an authorized YCS representative. These Terms apply to all YCS services regardless of how a service is booked.
For online bookings, customers must review and agree to these Terms before completing their booking.
For services booked by telephone, text message, or through a YCS representative, the customer will receive access to these Terms and must accept them before service is performed. Customers who do not agree may decline the Terms and cancel the service.
The customer's booking confirmation, selected service and add-ons, authorized changes, applicable pricing, and these Terms together make up the service agreement between the customer and YCS.
Customers are responsible for selecting the service that reasonably corresponds to their cleaning needs and providing complete and accurate information about the property and requested work.
Pricing and scheduling are based on the service and add-ons selected, information provided by the customer, and the reasonably anticipated condition of the property.
YCS will perform the services and add-ons included in the confirmed booking. Services, tasks, or add-ons not selected, purchased, or otherwise included in the booking are not part of the original scope of service.
If the actual property condition or requested work materially differs from the booking, YCS may modify the scope, recommend a different service, add service time or applicable services, adjust the price, reschedule, or decline work that cannot reasonably be completed under the original booking.
YCS will make reasonable efforts to communicate material changes in scope or price before additional billable work is performed.
Customers may request additional or different services after booking or while technicians are at the property. YCS will make reasonable efforts to accommodate these requests when scheduling, property conditions, and available service time permit.
YCS may:
When additional or different tasks are performed within the existing service time, technician time may be redirected from other tasks. Adding or prioritizing work does not automatically increase the scheduled service time.
Accommodating an additional request does not change the type or scope of the original service unless YCS and the customer agree to that change.
Customers are responsible for providing accurate information about the property and safe, timely access for the scheduled service.
If the property materially differs from what was disclosed or reasonably anticipated, or cannot be safely or effectively cleaned under the service booked, YCS may modify the service, adjust the time or price, reschedule, or decline to begin or continue the service.
Conditions that may affect service include:
Customers must provide necessary gate codes, keys, lockbox information, building authorization, parking instructions, alarm information, or other access arrangements.
Running water and working electricity must be available throughout the scheduled service.
The property must also provide reasonably safe working conditions. In hot or humid conditions, including properties without air conditioning, YCS may determine that indoor conditions are unsafe or unsuitable for technicians to perform or continue the service.
If access, required utilities, or safe working conditions are unavailable, YCS may delay, shorten, reschedule, or decline to begin or continue the service. Applicable charges may apply when appropriate.
YCS stands behind the quality of its cleaning services. The YCS Standard is our guarantee that if an area of your home was not cleaned to your expectations, we'll return to re-clean that specific area at no additional cost, subject to the terms below.
If a specific area included within the agreed scope of service was not cleaned to the customer's expectations, the customer must notify YCS within 24 hours following completion of the cleaning and identify the specific area or areas of concern. YCS may request photographs or other reasonable documentation when appropriate.
Under The YCS Standard, YCS will return to re-clean the specific reported areas at no additional cost.
The re-clean is limited to the specific areas timely reported and covered under The YCS Standard.
Upon completion, the customer or an authorized representative will be asked to inspect the re-cleaned areas and identify any remaining concerns before the technicians depart. Once the re-cleaned areas are approved, or no additional concerns are identified at that time, the re-clean will be considered complete under The YCS Standard.
If no customer or authorized representative is present, YCS may document completion through photographs, technician records, or other reasonable means.
Scheduled service times are estimated arrival windows and are not guaranteed exact arrival times unless YCS expressly confirms otherwise.
Cleaning times vary, and technician arrival times may be affected by previous appointments, traffic, weather, staffing, emergencies, property access, or other circumstances.
YCS will make reasonable efforts to arrive within the communicated service window and notify customers of significant delays whenever reasonably possible.
Customers are responsible for providing access during the applicable arrival window. Arrival within the communicated service window will be considered timely.
Customers should reasonably prepare the property so technicians can devote scheduled service time to cleaning. Clutter, personal belongings, dishes, toys, clothing, paperwork, furniture, or other obstructions may prevent access to surfaces or completion of particular tasks.
YCS is not responsible for cleaning areas that cannot reasonably or safely be accessed.
Customers must inform YCS of pets and secure animals that may interfere with cleaning, escape from the property, or present a safety concern.
Customers should secure cash, jewelry, collectibles, heirlooms, important documents, and other valuable, sentimental, or irreplaceable items before service.
YCS is not responsible for pre-existing damage, deterioration, ordinary wear and tear, improper installation, instability, or inherent defects. Examples may include loose fixtures, unstable furniture, deteriorated grout or caulk, peeling finishes, cracked surfaces, brittle blinds, damaged flooring, or improperly mounted items.
YCS may decline to clean, move, or handle an item that technicians reasonably believe could be damaged through ordinary cleaning or handling.
Property damage or loss believed to have resulted from YCS service must be reported within 24 hours of service completion. Customers should provide reasonable information and documentation, including photographs when appropriate, so YCS can investigate.
YCS will evaluate timely reported claims based on the circumstances, available documentation, condition of the item or property, service records, and applicable insurance coverage.
YCS generally provides the cleaning products and equipment necessary to perform its services.
If a customer requests use of a customer-supplied product, chemical, tool, or equipment, the customer is responsible for ensuring it is appropriate for its intended surface and use.
YCS may decline to use customer-supplied products or equipment that technicians reasonably believe may be unsafe, ineffective, damaged, improperly labeled, or unsuitable.
Recurring-service pricing is based in part on the scheduled frequency and reasonably anticipated condition of the property between visits.
When recurring cleanings are skipped, postponed, canceled, or the frequency changes, additional time or work may be required at the next visit.
YCS may adjust the service time, scope, service type, or applicable price when the interval between services or condition of the property materially differs from the recurring-service arrangement.
YCS requires at least 48 hours' notice to cancel or reschedule a cleaning appointment.
Cancellations or rescheduling requests made with less than 48 hours' notice are subject to a $75 fee. Rescheduled appointments are subject to availability.
A $75 lockout fee will be charged if our technicians arrive but are unable to access the property due to circumstances within the customer's control.
YCS provides professional cleaning services and, unless specifically agreed otherwise, does not provide repair, restoration, remediation, pest control, hazardous-material removal, biohazard remediation, structural work, or other specialty services.
YCS may decline, suspend, or discontinue service when reasonably necessary because of unsafe or unsanitary conditions, material differences from the booked service, unavailable utilities or access, repeated payment issues, requests for unsafe or unauthorized work, or other conditions that prevent safe or reasonable performance.
YCS may also discontinue service in response to threatening, abusive, discriminatory, sexually inappropriate, harassing, intimidating, or otherwise unacceptable conduct.
YCS is not responsible for failure or delay caused by circumstances reasonably outside its control, including severe weather, hurricanes, flooding, power or water outages, road closures, governmental actions, emergencies, natural disasters, or property-access restrictions.
The safety of YCS customers and personnel takes priority over completion of a scheduled service.
Customers are responsible for charges associated with services they authorize in accordance with the pricing and payment terms disclosed at booking and must maintain a valid payment method when required.
When additional billable work is requested or becomes necessary because the property or requested scope materially differs from the booking, YCS will make reasonable efforts to communicate the applicable change before performing the additional work.
Customers agree not to directly solicit, hire, engage, or arrange private cleaning services with YCS employees or cleaning personnel outside of YCS while receiving services from the Company.
The YCS website and online booking services are provided for lawful purposes related to learning about, booking, managing, and communicating regarding YCS services.
Users may not attempt unauthorized access to YCS systems, interfere with website security or operation, introduce malicious software, improperly collect information, impersonate others, misuse YCS intellectual property or branding, or engage in fraudulent or unlawful activity.
Website content, photographs, graphics, logos, trademarks, branding, and other proprietary materials may not be copied, reproduced, distributed, or commercially exploited without authorization except as permitted by law.
Customers may receive booking confirmations, service information, notices, and other communications electronically through email, text message, our website, or applicable booking systems.
Electronic records associated with a transaction may include booking information, service selections, add-ons, communications, authorizations, acceptance of applicable Terms, payment records, service records, photographs, and other records reasonably associated with the service.
YCS handles customer information in accordance with applicable law and its Privacy Policy. Customer information may be used as reasonably necessary to provide services, process payments, communicate with customers, maintain records, investigate complaints, claims or disputes, comply with legal obligations, and operate the business.
These Terms and services provided by YCS are governed by the laws of the State of Florida, except where applicable law requires otherwise.
YCS may periodically update these Terms. The Terms applicable to a particular service will be the version presented or otherwise applicable when that service is booked or subsequently agreed to, except where applicable law requires otherwise.
These Terms, together with the applicable booking confirmation, selected services and add-ons, authorized changes, applicable pricing, and policies expressly incorporated into these Terms, constitute the agreement between the customer and YCS regarding the applicable services.
If any provision is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.
A failure by YCS to enforce a provision in a particular instance does not waive YCS's right to enforce that provision in the future.
