How can we help?

Help & FAQs

Getting Started

How do I create a Yorleny’s Cleaning Service Account?

  1. Select “LOGIN” tab on top of the page
  2. Select “Sign up” bottom of the page
  3. Enter required information, click “Sign up”
  4. Go to your email inbox and confirm your account
  5. Choose a password, and select “Create Account”

What is included in a standard cleaning?

Included Cleaning Services:

  1. Clean sink
  2. Clean appliance exteriors
  3. Clean inside microwave
  4. Clean stove exterior
  5. Clean counters
  6. Clean toilets
  7. Clean showers
  8. Clean ceiling fans
  9. Clean cobwebs
  10. Clean back patio doors
  11. Dust window sills (inside), blinds
  12. Dust pictures, wall hangings
  13. Wipe cabinet doors
  14. Wipe down washer, dryer
  15. Wipe baseboards
  16. Wipe doors
  17. Make beds (not laundry)
  18. Mop floors, vacuum

How much will it cost?

Cost depends on rooms, bathrooms, and desired services. You can use the slider on our Homepage to view pricing.

Do you bring your own cleaning supplies, products and equipment?

Yes, we are fully stocked with everything we need to get the job done. If you have a special request, prefer we use your products, or vacuum, please let us know.

 

 

Can I request special tasks or extras?

Absolutely! We are here to serve you. If you have a special request, please let us know.

Subject to additional cost

Manage Your Account

How do I log into my account?

Select “LOGIN” at the top of this page and enter your credentials.

How do I change my password?

  1. Log in
  2. Select drop down menu by your name (top right)
  3. Select “Change Password”

How do I change my address?

  1. Log in
  2. Select drop down menu by your name (top right)
  3. Select “Manage Addresses”

How do I change my credit card?

  1. Log in
  2. Select drop down menu by your name (top right)
  3. Select “Billing Info”

How do I book my first appointment?

Option 1: Start with the slider on our homepage and follow the prompts.

Option 2: Select “LOGIN” at the top of this page, enter your credentials, select “Book Now”

Pricing & Policies

How do I use my Homejoy credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How can I view my Homejoy credits?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

I bought a voucher and Homejoy does not cover my area, what should I do?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What happens if something goes wrong during my appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Is my billing information kept safe and secure?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Do the cleaning professionals go through a background check?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What is your 100% satisfaction guarantee policy?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What is your refund policy?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.